<div class="frp-complaints">
  <style>
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  </style>

  <div class="frp-complaints-hero">
    <div class="frp-complaints-hero-circle" aria-hidden="true"></div>
    <span class="frp-complaints-eyebrow">Legal</span>
    <h1>Complaints Procedure</h1>
    <p class="frp-complaints-hero-lead">You can make a complaint by any reasonable means: via email or by telephone.</p>
  </div>

  <div class="frp-complaints-body">
    <div class="frp-complaints-card">
      <p>You can make a complaint by any reasonable means: via email to <a href="mailto:hello@fashionpersonnel.co.uk">hello@fashionpersonnel.co.uk</a> or by telephone on <a href="tel:+442074360220">020 7436 0220</a>.</p>
      <p>Complaints should be addressed to our directors Helen Doherty and Kate Morton.</p>

      <div class="frp-complaints-contact">
        <dl>
          <dt>Address To:</dt><dd>Helen Doherty &amp; Kate Morton, Directors</dd>
          <dt>Email:</dt><dd><a href="mailto:hello@fashionpersonnel.co.uk">hello@fashionpersonnel.co.uk</a></dd>
          <dt>Telephone:</dt><dd><a href="tel:+442074360220">020 7436 0220</a></dd>
        </dl>
      </div>

      <div class="frp-complaints-subhead">What Happens Next</div>
      <div class="frp-complaints-timeline">
        <div class="frp-complaints-timeline-step">
          <span class="num">7 days</span>
          <span class="label">We will acknowledge receipt of your complaint within 7 working days.</span>
        </div>
        <div class="frp-complaints-timeline-step">
          <span class="num">4 weeks</span>
          <span class="label">We aim to provide a final response within 4 weeks.</span>
        </div>
      </div>
    </div>
  </div>
</div>