Concession Manager

An exciting opportunity has arisen for an experienced Concession Manager to join a prestigious luxury retail brand within a leading luxury department store in Knightsbridge.

This is a fantastic opportunity for a commercially driven and hands-on retail manager who is passionate about luxury customer service, client relationships and team development.

You will take full ownership of the concession, overseeing all aspects of its day-to-day operation, driving sales performance and ensuring the highest standards of customer service and operational excellence.

Managing a small team of three, you will lead from the front, creating a positive and motivated working environment while coaching and developing your team to achieve their full potential.

The Role & Responsibilities

Sales & Commercial Performance

• Take full accountability for achieving and exceeding sales targets and KPIs.
• Monitor business performance, analyse sales reports and implement action plans to maximise results.
• Motivate the team through daily communication, target setting and ongoing product training.
• Drive clienteling and CRM engagement to build strong, lasting customer relationships.

Customer Experience

• Deliver an exceptional, personalised luxury customer experience.
• Lead by example, setting impeccable standards of service and presentation.
• Develop strong product knowledge within the team.
• Build lasting relationships with customers and exceed their expectations.
• Confidently manage customer queries and complaints.

Team Leadership & Development

• Lead, motivate and develop a small team, creating a positive and collaborative working environment.
• Coach team members to improve individual performance and achieve business objectives.
• Manage rotas, holiday requests and absence to ensure effective shop-floor coverage.
• Conduct regular team meetings, one-to-ones and performance reviews.
• Foster a strong team culture built around accountability, communication and high standards.

Operations & Stock Management

• Oversee all daily operational responsibilities, ensuring procedures and company standards are followed.
• Manage deliveries, stock movements, transfers and inventory control.
• Maintain excellent housekeeping, merchandising and visual merchandising standards.
• Monitor stock loss and implement effective loss prevention procedures.
• Ensure all health and safety and security procedures are maintained.

Stakeholder Management

• Build and maintain strong working relationships with department store management and colleagues.
• Communicate effectively with Head Office and Retail Operations.
• Ensure any operational or commercial issues are addressed promptly.

The Ideal Candidate

We are looking for someone who can demonstrate:

• At least two years' management or supervisory experience within luxury, premium or high-end retail.
• A strong commercial mindset with a proven track record of delivering sales targets and KPIs.
• Excellent clienteling skills and experience delivering a highly personalised customer experience.
• Strong leadership skills, with the ability to coach, develop and motivate a team.
• Excellent operational knowledge, including stock management, deliveries and loss prevention.
• The ability to analyse business performance and translate results into action plans.
• Strong communication, organisation and administration skills.
• A positive, hands-on approach and the confidence to lead from the front.
• Impeccable personal presentation and a genuine passion for luxury retail.

Additional language skills would be advantageous.

The Opportunity

This is an excellent opportunity for an ambitious retail manager to take ownership of a luxury concession within one of London's most prestigious department stores.

If you are a hands-on leader with strong commercial and operational experience, who takes pride in delivering exceptional customer service and developing a successful team, we would love to hear from you.